Closing the Loop on Lesson Learning – Thursday 14 September 2017



‘Lessons learned’ is a phrase that is a regular feature of news bulletins, sports team briefs and project team meetings – but are they really learned, or are they something of a fig leaf for those who carry responsibility?

What does it take to truly invest in lesson learning in a way which closes the loop and results in real change, improvement and risk-avoidance for the future?

  • What does a good project review look like?
  • What are the most effective questions to use?
  • How do we capture the output of a debrief without sanitising the life out it?
  • How do we ensure that there is an outcome for the organisation – that something actually happens?

Chris Collison explores the myths and truths of lesson-learning in different contexts, using real examples, both good and bad, to challenge us to improve this important knowledge-management practice and make it more than a convenient phrase.

During the syndicate session that follows, groups will identify barriers to learning and sharing, and propose practical ways to both ‘unblock the flow’ and stimulate a thirst for learning.


Chris Collison is an independent management consultant and business author with 20 years of experience in knowledge management, facilitation and organisational learning.

His corporate experience comes from long careers in BP and Centrica.  He was part of BP’s KM program, a team accredited with generating over $200m of value through pioneering knowledge management.  In 2001 he joined Centrica, working at the top levels in Finance and HR, before becoming Group Director of Knowledge and Change Management. 

In 2005 he left the corporate world to establish Knowledgeable Ltd.  Since that time Chris has been working as a consultant in the field of Knowledge Management and Organisational Learning, and has had the privilege of advising over 130 organizations around the world. Clients range from Shell, Pfizer and the World Bank to the United Nations, the UK Government and the International Olympic Committee. 

Chris has worked as an associate or visiting lecturer at a number of business schools:  Henley, Cranfield and Liverpool in the UK, Skolkovo in Moscow, Sharif in Tehran and Columbia University in New York. He is a Chartered Fellow of the CIPD.

Intended Learning Objectives

  • To understand organisational lesson-learning both holistically and at the level of specific component processes
  • To surface good (and poor!) practice from vivid examples in different contexts
  • To address the barriers in our own organisations and co-create options to address these

The Twitter hashtag for this event is #netikx87

A pdf giving details of the meeting can be downloaded from here.


14:00 - 14:30   Registration (and refreshments)

14:30 - 16.00   Presentations 

16.00 - 16:15   Tea and networking

16:15 - 16:45   Syndicate sessions to explore audience ideas and reactions

16:45 - 17:00   Plenary session and conclusions

17:00 - 18:00   Refreshments and a glass of wine

18:00               Close


The British Dental Association, 64 Wimpole Street, London W1G 8YS (The nearest London Underground Station is Bond Street)

Seminar Costs

If you are a NetIKX Member or join NetIKX now  there is no charge

Non-members are welcome to attend. Please register below.

Athough the normal rate for non-members is £30, there will be discounts available for returning members and others. For further information, please send an email to web[at]

If you have a problem registering for this meeting, please send an email to web[at]

Price: £30.00